The 24/7 Contact Centre is open 365 days of the year, takes 400,000 calls a year and supports residents living in over 300,000 homes nationally. We offer a menu of services that cut costs drastically by removing the need to have out of hours cover staff or excessive day time numbers covering emergencies.

Our agents are trained to deal with calls in a wide range of service areas including housing management, repairs and maintenance, environmental services, anti-social behaviour, welfare to work as well as general office calls. We have particular expertise and experience in dealing with all types of ‘out of hours emergencies’ particularly in the repairs and maintenance sector.

We offer:

  • 24/7 contact centre
  • Daytime cover
  • Lone worker
  • Customer satisfaction surveys

Always professional and customer focused, there was no hesitation in retaining Pinnacle PSG for the excellent out-of-hours service.Ray Whittaker, Head of Property Services, Wellingborough Homes