Director of Housing Services
John started in local government, initially in human resources and then moved into various support and customer services roles including finance, housing benefit, lettings and homelessness. Since 1993, he has worked in a succession of senior neighbourhood management roles in challenging inner city environments where the integration of different services and suppliers was key to provision of first class services to residents irrespective of whether they owned their property or rented it from the council, a registered provider or private landlord.
He joined Pinnacle in 2002, and has undertaken a variety of roles including Housing Director (Pinnacle PSG), Business Services Director (Pinnacle PSG) and Residential Management Services Director (Pinnacle Places). His current role is Director of Housing Services where he is responsible for the management of all our social housing contracts and Pinnacle Connect, Pinnacle’s 24/7 contact service centre.