Contract Overview

In April 2012 Woking Borough Council handed its housing management functions over to Pinnacle PSG, which delivers services to residents across the Borough as New Vision Homes (NVH).

NVH is the first contract to link housing management with traditional blue collar services, which aims to improve quality and has created like for like savings of 30%. NVH delivers 24/7 housing management, repairs and maintenance, major works, estate services and construction on behalf of the council to 3,800 homes.

The contract is worth approximately £60 million in total over a maximum period of 10 years (five plus five year contract).

The award of the contract has led to NVH’s involvement in a masterplanning exercise to regenerate the Sheerwater community within Woking, including new facilities, infrastructure and housing.

Our Services

  • Housing management
  • Income management
  • Tenancy management
  • Lettings
  • Estate services
  • Repairs and maintenance
  • Asset management:
    • Servicing
    • Statutory inspections
    • Assessment
    • Cyclical works
    • Planned investment works

Contract Performance

Saving money and improving performance in Woking

Since the contract started NVHs have been delivering improved results and having a positive impact on the local community:

  • Overall resident satisfaction has increased by 22%, going from 64% to 86%.
  • Resident satisfaction with cleaning is 88%.
  • Residents now have access to services 24/7, 365 days a year via a hotline
  • Extended neighbourhood office hours, including Saturdays, are now in operation
  • There is greater consultation with the community on key issues such as construction and refurbishment works
  • The team has organised and supported over 100 community initiatives and events.

Community Involvement

Pinnacle PSG places great importance on its relationship with its residents and the local community and enormous progress has been made since the contract commenced. Below are just a few examples of how we have worked with the community:

5 Ways to Wellbeing

Not content with being shortlisted at the UK Housing Awards, New Vision Homes continues to drive the wellbeing agenda with its residents. Many of the events organised by the housing team aim to promote the key elements of wellbeing; connecting with others, learning new things, taking notice of your environment, keeping active and giving your time.

Digital Vision

It may be a new laptop still in its wrapping paper, or perhaps a desire to Skype their grandchildren. There are lots of reasons why our residents would like to learn more about the internet and acquire some basic IT skills. NVH run a project called Digital Vision precisely for this reason. Residents can sign up to a free place on one of the specialised courses, whether you are a beginner or just need to brush up on your CV writing skills.

Getting involved

NVH hold a number of Residents Days throughout the year which give tenants the chance to really get involved in the nuts & bolts of how the service is run. Senior managers from repairs, planned works and tenancy management are on hand to listen to residents and take on board their comments. The feedback is published to all our residents and is crucial to our decision-making as it allows NVH to keep residents’ choices at the heart of what it does.

Sheerwater Festival

Residents of Sheerwater celebrated the end of the summer holidays in style at the Sheerwater Festival. Residents came together on their local high street to have their faces painted, eat candy floss, to talk to the local police and community groups and enjoy the animals at the pop-up city farm.