In 2007, the Brockley Private Finance Initiative (PFI) took over the management of 1838 homes in the Brockley area of Lewisham, South East London. The PFI consortium consists of: Regenter (a joint venture between Pinnacle Group and John Laing Social Infrastructure) providing funding and acting as the principle liaison with Lewisham Council; Pinnacle PSG providing the housing management and estate services; Rydon undertaking day to day responsive repairs; and Higgins Construction, who were responsible for the refurbishment.
The refurbishment was due to be undertaken in the first three years of the contract, but was completed six months ahead of schedule, which means the remainder of the contract focused on managing the homes and repairs. We provide cleaning and grounds maintenance services to communal areas of the blocks within the Brockley PFI. Louise Vallace is our contract manager and is supported by deputy contract manager, Adis Pajic.
- Tenancy management
- Arrears collection
- Void clearance
- Complaint resolution
- Resident engagement
- Leasehold management
- Communal area cleaning
- Graffiti removal
- Mopping of hard-surface flooring
- Vacuuming of carpets
- Dusting and polishing of surfaces
- Removing cobwebs
- Removing marks and stains from
- walls, floor, and woodwork
- Replace failed or missing light bulbs
- Emptying of waste bins
- Wiping of tiled surfaces
- Grass maintenance
- Hard surface maintenance
- Hedgerow maintenance
- Shrub bed management
- External bin store area maintenance
We are committed to providing a high level of customer care and making the environment a better place for our residents to live. Quarterly estate inspections are undertaken with residents to identify issues around repairs, caretaking and grounds maintenance, allowing us to take their views and suggestions on board.
We place great importance on our relationship with our residents and the local community and enormous progress has been made since the contract commenced. Below are just a few examples of how we have worked with the community:
We teamed up with residents from Foxborough Gardens to create a butterfly garden on their estate during the summer holidays of 2011. Following a period of consultation with residents to establish a design, our team, with help from the local community, got to work and created the beautiful butterfly garden in just one day. Together they transformed an unattractive corner of the estate into a haven for butterflies and other British wildlife, a relaxing spot for residents and a space to educate local children about the biodiversity on their estate.
Clare estate playground
A new play area for children on the Clare Estate in Lewisham was completed in January 2011 thanks to £50,000 worth of funding from Lewisham Council and Pinnacle PSG designing, building and landscaping the playground. The original scheme was to be part-funded by the Government’s Playbuilders funding programme in 2008, but was in danger of being shelved when the Government pulled the funding for the project.
Fortunately, the local council and Pinnacle PSG stepped in and provided the necessary funding, expertise, labour and support, which today means that the youngsters on the estate have a colourful, new playground, right on their doorstep to enjoy.
We worked with local residents to create a community orchard in an unused area of the estate. We continued to work with the residents to develop the area further by installing a seating area and communal garden.